Complaints

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.

We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.

What our customers say

Professional and reliable letting agent. It’s was my first time renting from Logic Lettings and the service was excellent. Friendly and helpful staff(Andy and Sam were always available to answer all the questions and were really fast with all the process). I would definitely rent again from Logic Lettings and recommend to others.
- Filipe Cunha
Lovely people, great customer service. The initial conversation with Logic was quick and efficient, they were able to offer me the perfect property! Josh was only ever a phone call away and nothing ever seemed to big or small, he made sure any problems were sorted the same day. He was very professional and when making visits to the properly he made sure he was COVID safe. I would highly recommend using this letting agents and I would definitely use them again.
- Sophie Newmarch